Privacy Policy

Last updated: May 5, 2026

1. Introduction

Aurum Nebula LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://aurumnebula.com), our applications (including but not limited to Gildify, River AI, Primestein, and Nomad), and related services.

2. Information We Collect

2.1 Information You Provide Directly

  • Contact information (name, email address, phone number)
  • Account information (username, password, profile information)
  • Communication data (messages, chat transcripts, support requests)
  • Payment information (processed securely through third-party payment processors)
  • Feedback, survey responses, and usage data you voluntarily share

2.2 Information Collected Automatically

  • Device information (device type, operating system, browser type)
  • Usage data (pages visited, features used, time spent)
  • IP address and location information
  • Cookies and similar tracking technologies

2.3 Information from Third-Party Services

  • Authentication providers (Google OAuth)
  • Communication service providers (Twilio for SMS and voice services)
  • Payment processors and financial service providers

3. How We Use Your Information

We use collected information for the following purposes:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Sending marketing communications (with your consent)
  • Responding to inquiries and customer support
  • Conducting research and analytics to improve user experience
  • Detecting, preventing, and addressing fraud and security issues
  • Complying with legal obligations and enforcing agreements
  • Communicating via SMS or voice through Twilio services (only with your explicit consent)

4. Twilio Services & SMS/Voice Communications

When you opt-in to SMS or voice communications, we use Twilio as our service provider. Twilio may process your phone number and communication content to deliver messages on our behalf. By providing your phone number and opting in to these services, you consent to:

  • Receive SMS/voice messages from us using the phone number you provide
  • Twilio's processing of your phone number and message data
  • Standard carrier message rates and fees may apply
  • You can opt-out at any time by replying STOP to SMS messages or contacting us

For Twilio's privacy practices, please review their privacy policy.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share your information:

  • Service Providers: With third-party vendors who assist us in operating our website and conducting business (e.g., Twilio, payment processors, analytics providers)
  • Legal Requirements: If required by law, court order, or governmental request
  • Safety: To protect the rights, privacy, safety, or property of our users or the public
  • Business Transfers: In the event of merger, acquisition, or bankruptcy
  • Anonymous Data: We may share aggregated, de-identified data for research and analytics purposes

6. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time by contacting support@aurumnebula.com. Please note that some data may be retained for legal compliance or legitimate business purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data (Right to be Forgotten)
  • Opt-out of marketing communications
  • Object to processing of your information
  • Port your data to another service

To exercise these rights, contact us at support@aurumnebula.com.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our services.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that a child has provided us with personal information, we will delete such data and terminate the child's account.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using our services, you consent to this transfer.

12. Third-Party Links

Our website and services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or by posting the updated policy on our website. Your continued use of our services following such notification constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: support@aurumnebula.com
  • Phone: 512-715-4311
  • Mailing Address: Aurum Nebula LLC, 2802 Mormon Mill Road, Marble Falls, Texas 78654, USA
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