SMS Consent & Messaging Terms

Last updated: May 5, 2026

1. SMS and Voice Communications

Aurum Nebula LLC ("we," "us," "our," "Company") uses SMS (text message) and voice calling services to communicate with users about their accounts, products, and services. These communications are provided through Twilio, a third-party communications platform.

2. Opt-In Consent

By providing your mobile phone number and opting into SMS or voice communications, you explicitly consent to receive text messages and/or voice calls from Aurum Nebula LLC at the phone number you provide. Your consent is voluntary and can be withdrawn at any time.

You confirm that:
  • You own the phone number you've provided or have the authority to provide it on behalf of the account holder
  • You understand that message and data rates may apply
  • You are opting in to receive communications from Aurum Nebula LLC
  • You are at least 18 years of age

3. Types of Messages

Messages you may receive include:

  • Account verification and security alerts
  • Password reset and account recovery
  • Transaction confirmations and receipts
  • Important account updates and notifications
  • Customer support and assistance
  • Marketing and promotional messages (if opted in)
  • Reminder messages about your services

4. Message Frequency

The frequency of messages will vary based on your account activity and communication preferences. Standard operational messages (verification, security alerts, transaction confirmations) may be sent as needed. Marketing messages are only sent if you've separately opted in to promotional communications.

5. Message Charges

Standard message and data rates from your mobile carrier will apply to all SMS and voice communications. Aurum Nebula LLC does not charge additional fees for sending or receiving messages, but your carrier may charge:

  • SMS text message charges (typically $0.00-$0.20 per message depending on your plan)
  • Voice call charges (depending on your mobile plan)
  • Data charges if messages use cellular data instead of WiFi

Contact your mobile carrier for details about your messaging plan and rates. Aurum Nebula LLC is not responsible for carrier charges.

6. Opting Out

You can opt out of SMS and voice communications at any time by:

  • Texting "STOP" to any message from Aurum Nebula LLC — you will receive a confirmation message
  • Emailing us at support@aurumnebula.com with your phone number and request to opt out
  • Calling us at 512-715-4311 to request removal from our SMS list
  • Updating your communication preferences in your account settings (if available)

After you opt out, we will no longer send promotional messages. However, we may still send operational messages (account alerts, security notices, transaction confirmations) that are critical for account management and legal compliance.

7. Requesting Help

If you have questions or need assistance with our SMS service, you can:

  • Text "HELP" to any Aurum Nebula LLC message for additional information
  • Email us at support@aurumnebula.com
  • Call us at 512-715-4311

8. Message Delivery

While we strive to deliver all messages promptly, message delivery times vary based on your carrier and network conditions. Aurum Nebula LLC is not responsible for:

  • Delays in message delivery
  • Failed message delivery due to carrier issues
  • Messages blocked by your phone's spam filter
  • Messages that are not received due to your phone being off or unreachable

If you do not receive an expected message, please contact us immediately at support@aurumnebula.com.

9. Privacy and Data Security

Your phone number and message content are treated as sensitive information. We follow strict security practices to protect your data:

  • Your phone number is encrypted and securely stored
  • Messages are transmitted securely through Twilio
  • We do not share your phone number with third parties without your consent
  • Data retention follows our Privacy Policy and legal requirements

For more information about how we handle your data, see our Privacy Policy.

10. Age Requirement

By opting into SMS or voice communications, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction). We do not intentionally send SMS or voice messages to minors without parental consent.

11. International Usage

If you are located outside the United States or are using an international phone number, you acknowledge that:

  • International message rates may apply (much higher than domestic rates)
  • We will make reasonable efforts to respect local laws and regulations
  • Message delivery times may be significantly longer
  • You are responsible for any additional international carrier charges

12. Third-Party Provider (Twilio)

Aurum Nebula LLC uses Twilio as our SMS and voice communications provider. By opting into these services, you acknowledge that:

  • Twilio processes your phone number and message content to deliver communications
  • Twilio is subject to its own privacy and terms of service policies
  • Your data may be processed in accordance with Twilio's platform requirements

For Twilio's terms and privacy practices, visit Twilio Terms of Service and Twilio Privacy Policy.

13. Liability and Disclaimers

Aurum Nebula LLC is not liable for:

  • Delayed or failed message delivery
  • Charges imposed by your mobile carrier
  • Unauthorized use of your phone number
  • Technical issues beyond our control

14. Changes to These Terms

We may update these SMS Consent & Messaging Terms at any time. Material changes will be communicated via email or SMS notification. Your continued opt-in constitutes acceptance of updated terms.

15. Contact Information

For questions or concerns about SMS communications, please contact us:

  • Email: support@aurumnebula.com
  • Phone: 512-715-4311
  • Text: Reply HELP to any message from Aurum Nebula LLC
  • Mailing Address: Aurum Nebula LLC, 2802 Mormon Mill Road, Marble Falls, Texas 78654, USA
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